Blog overzicht

Hoe verloopt het klantcontact in de toekomst?

WhatsApp bekleedt de eerste plek in de top drie wanneer het gaat om technologieën die op de planning staan om toegevoegd te worden toegevoegd aan de klantcontactmogelijkheden. Dat blijkt uit de Customer Contact Radar van PeterConnects, leverancier van communicatiesoftwareoplossingen voor Cisco en Microsoft. In de Top 3 van communicatiemiddelen en technologieën die er op de planning staan…

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Dit kun je allemaal met Conversational marketing!

De consument maakt steeds vaker gebruik van chat, messaging en voice. De smartphone wordt niet meer gebruikt om te bellen. Maar juist om direct berichten te versturen en te ontvangen. Een voordeel is dat die berichten verrijkt kunnen worden met beeld, video, emoji’s, links en andere documentatie. De mogelijkheden zijn eindeloos. In Nederland is het…

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Livechat: Meer dan alleen een<strong> contactkanaal</strong>

Livechat: Meer dan alleen een contactkanaal

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